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Content:

Baggage

What size and weight is my hand baggage allowed to be?

One item of hand baggage per passenger is allowed. This item may not exceed a weight of 8kg, and must be no more than 55 x 40 x 23 cm in size.

Holders of a Senator Card, Frequent Travellers and passengers using our Amadeus Class may take one extra item of baggage weighing a maximum of 4kg.

What is the free baggage allowance?

The free baggage allowance is 20 kg per person.. For stays lasting 28 days or longer, this rises to 30 kg.

What must I do if I am carrying excess baggage?

The excess baggage rate for holiday flights is € 4 per kilo. (oneway)

 

Please observe that a single piece of luggage can only be accepted up to a maximum weight of 32kg/70lbs and a maximum dimension of 203cm/80in (sum of three dimensions).

 

Please be absolutely sure to register your excess baggage, as well as any outsize packages or special cargo such as television sets or pictures, with our special department at specialcases@aua.com. If the flight has been booked via a travel agency, then that agency must also deal with baggage issues such as these.

Who do I contact if my baggage has been damaged or lost?

Please go immediately to the 'Lost & Found' counter of the Austrian Airlines Group in such cases.


Callcenter & usefull Links:

Call Center

+43 (0) 820 320 321
(Austria: 0.09 Euro/min) Mo-Su + public holidays 8am - 8pm